Would you like to take a look behind the scenes? Which tools does Wein-Plus actually use in order to be able to work as perfectly as possible for its members?All tools are so-called cloud tools. Instead of a local installation of a software and the data storage on own hard disk, they work location and workplace independent in the browser. The team at Wein-Plus works all over the world, so the flexibility this creates is particularly important to us.
Placetel is a telephone exchange in the cloud. There is no longer a physical telephone exchange, but it exists virtually on the Internet. The advantage for our members is that they can reach the entire team via extensions, even if everyone works at a different location in the world. The "end device" is then a classic business telephone with busy display and direct dial buttons, a mobile phone or software on the PC.
Good communication possibilities are especially important for teams whose employees are spread all over the world. Thanks to Slack, we collaborate almost as effectively as if we were sitting across from each other. Internal emails are the exception rather than the rule.
The most important touchpoint for our members is our website. We are constantly developing this with a team of several people, creating new features and improving usability. Here, we are constantly working on multiple tasks in parallel, with UX designers, graphic designers, programmers, testers and core team members working closely together. We solve this complexity with the project management tool Jira. Thanks to Jira, everyone always knows exactly what they need to do and what the next steps are.
Email is still very important to us. Every day we receive about 100 emails from members and cooperation partners. These have to be answered by the team. Gmail has the advantage for us that we don't need a local email program, everyone just needs a browser, no matter where they are.
With Ahrefs we check our website for search engine suitability. We see search engine optimization not only as a marketing tool, but also as a tool to give our members and not-yet-members optimal answers to search queries in Google.
Documents, presentations and spreadsheets do not exist on local hard drives for us, but in the cloud. Our tool for this is Google Drive. For example, we use it to work on a document from different locations with several team members at the same time.
Although the website was developed by UX experts, many questions remain unanswered in the daily use by our members. That's where Optimize can be used to test and try out which of several variants is best understood. The best variant is then adopted into the final website for the future. In this way we constantly improve the user experience of our members when using the website.
On average, several thousand emails leave our premises every day. To ensure that they arrive as our members expect, we use a professional mailing service for our emails. Thanks to Amazon SES, the rate of undeliverable emails is minimal.
Of course, our members use hundreds of different email programs, screen sizes, and operating system versions. Nevertheless, we also want our emails to be equally readable everywhere. To test this and avoid unreadable emails as much as possible we use the professional email testing service.
We store all procedures, organizational instructions and other information in our own wiki. To do this, we use the same software as the famous Wikipedia. Everyone in the team keeps the Dokuwiki, as we call it, up to date. This means that the team always has an up-to-date reference work at its disposal.
Our servers are not located in our own server room, but at Hetzner. There, they are much more securely protected from physical disruptions, power outages and Internet failures than we can guarantee ourselves. Hetzner takes care of the security and stability of the servers 7 days and 24 hours a day. After all, our members want to use Wein-Plus safely and with as little downtime as possible.
A satisfied team is the basis for satisfied members at Wein-Plus. But not everything always runs to the satisfaction of the team members and sometimes you want to tell the boss about it; possibly anonymously. This is exactly what CompanyMood enables the team to do. Here you can regularly give feedback on your own satisfaction. This is regularly evaluated and the need for action for improvement is jointly derived from it.
When screenshots aren't enough, Screencastify comes into play. It lets you record your screen as a video. From time to time, I try to use Screencastify to explain certain processes as an explainer video for members. These can then be found on Facebook and on our Youtube channel.